This page directs you to other organisations that offer important advice or information.
The Renewable Energy Consumer Code (RECC) is the quality assurance scheme for renewable energy companies selling direct to the public. It is run by Gemserve on behalf of the Government and complies with Office of Fair Trading criteria. Always use a solar company that is a member of RECC. This means the company has agreed to abide by the high standards of consumer care set out in the Consumer Code. And it means, if anything goes wrong, you can complain to RECC who can investigate your complaint. Check out their Top Tips for Buyers if you’re thinking of investing in solar for your roof. You can also search for installers on the RECC website who are all members of the Code.
The Microgeneration Certification Scheme (MCS) works closely with the Renewable Energy Consumer Code. Any solar PV or thermal system you buy must have MCS approval to ensure that it meet good technical standards and that your installation can qualify for either Feed-in Tariffs or the Renewable Heat Incentive. Any installer you use must also be MCS certified. This means your installer has the required technical competence to install your system. You can search the MCS website for both certified installers and solar equipment.
The Energy Saving Trust is a charitable body that provides independent advice, including information and advice about solar power and solar thermal.
Consumer champions Which? have a guide to buying solar panels in their online energy section which you do not need to be a subscriber to access.
The Citizens Advice Bureau also has impartial advice for people investing in solar.
YouGen enables you to see feedback from people who have had solar PV or solar thermal installed and their direct experience of local companies. They also provide practical information and advice.
The Government’s Green Deal aims to help people upgrade the energy performance of their homes and to reduce their energy bills. For solar thermal you need to meet minimum Green Deal criteria to qualify for both Premium Payment grants and the RHI. Please note you do not need to take out a loan under the Green Deal to qualify for RHI support. A portion of both solar thermal and solar PV can be paid for under the Green Deal.